Plans that scale with your business
Built for Nigerian businesses. Start with the basics and upgrade as your support team grows. No hidden fees, cancel anytime.
Basic Starter
Best for small teams
- 3 Support Agents
- Unlimited Support Tickets
- Email Ticket Integration
- Basic Analytics Dashboard
- SLA Response: 24 Hours
Growth Professional
Best for growing teams
- 10 Support Agents
- Omnichannel (WhatsApp & Email)
- Custom Ticket Fields & Tags
- Live Chat Widget
- SLA Response: 4 Hours
- Paystack Billing Integration
Enterprise Custom
Tailored for large organizations
Tailored to your needs
- Unlimited Support Agents
- Custom SLA Agreements
- Dedicated Database Instance
- Priority Phone Support
- Custom API Integrations & Webhooks
- On-Premise Deployment Option
Frequently Asked Questions
Everything you need to know before subscribing.
Can I cancel my subscription anytime?
Yes. There are no long-term contracts. You can cancel your subscription at any time from your dashboard. Your access continues until the end of your current billing period.
What payment methods do you accept?
We accept all major Nigerian bank cards (Visa, Mastercard, Verve), bank transfers, and USSD payments through Paystack — Nigeria's leading payment processor used by over 200,000 businesses.
Is my data secure?
Absolutely. We use AES-256 encryption at rest, TLS 1.3 in transit, and our infrastructure is hosted in Tier-3 data centers. We are PCI-DSS compliant and conduct regular security audits.
Do you support WhatsApp integration?
Yes! Our Growth Professional and Enterprise plans include full WhatsApp Business API integration. Your support agents can manage WhatsApp conversations directly from the eSupport dashboard alongside email and live chat tickets.
Can I upgrade or downgrade my plan?
You can upgrade your plan at any time and the price difference will be prorated. Downgrades take effect at the start of your next billing cycle. Contact our support team for assistance.
What happens when I exceed my agent limit?
You'll receive a notification when you're approaching your limit. You can either upgrade to a higher plan or contact us about adding individual agent seats to your current plan.